Call: (760) 367-7546 • 72401 Hatch Road, Twentynine Palms, CA 92277  Email: info@29palmswater.org

Location & Contact
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 Hours of Operation:
Monday – Friday, 7:30 a.m. – 5 p.m.
24-Hour Emergency Services

Account Setup

To establish permanent water service with the Twentynine Palms Water District please begin the process of setting up your new account.

Residential and Commercial Accounts

  1. Service Application:  This can be completed in person or over the phone by contacting customer service.   A non-refundable Opening Fee of $15.00 must be paid at time of application .  If you wish to connect service after hours an additional $35.00 charge will be applied.  These fees can be paid in person, over the phone via Visa or MasterCard or by cash, check, or money order.  Service can be connected the same day if fees are paid by 2 PM.

  2. Establishment of Credit:  The District also requires a deposit for water service (refundable upon meeting District criteria) which must be paid at time of application.  In lieu of this requirement you may submit proof of good payment history (over the last 2 year period or 1 if billed monthly) from another current or previous utility company (water, gas or electric only) or provide a current credit report from a national credit bureau (not older than 3 months).

  3. Proof of Identity:  Please be prepared to provide proof of identity, i.e. a valid State driver's license, valid US Military identification card, or California Identification (ID) card and your Social Security Number.  Developer or Commercial accounts will be required to provide their Federal Tax Id Number.

For your convenience, you may download a Service Application Checklist (Adobe PDF) to assist you in gathering the information that will be needed to set up your new account.  You may also download a new customer welcome packet (Adobe PDF).

Deposits

The amount of any deposit required by the District shall be based on the size of the water meter servicing the location and in accordance with the following:
         Meter Size                    Required Deposit
    5/8" - 3/4"                              $75.00
       1"                                      $125.00
       1 1/2"                                $250.00
       2"                                      $375.00
       3"                                   $1,000.00
       4"                                   $1,875.00

Upon completion of any consecutive two year period of water service with the District, the customer may request a refund of the deposit amount.  It is the responsibility of the customer to request consideration of a refund as the District will not initiate refund procedures.  The refund will be granted by the District only if the customer has met the specified requirements.  If you have any questions regarding a refund that may be due to you please contact customer service.

Existing Accounts

To modify or discontinue your existing account please contact customer service.

Related Ordinances and Resolutions

You may also refer to Ordinance 87 and Ordinance 92 (Adobe PDF) and Resolution 03-16, Resolution 11-05, and Resolution 11-22 (Adobe PDF) for related information.